FAQs for Beneficiary Organisations

What are loyalty rewards?

Loyalty Rewards basically comes down to a cashback discount that a retail store offers to a Jammer and/or a Jammer’s nominated Beneficiary Organisation. It is expressed as a % of a transaction value. Example: If the retail store offers a 5% loyalty reward, and a Jammer buys R100 worth of goods from the retail store, then the retail store will receive the full R100 from the Jammer and give back R5 to the Jammer / or Beneficiary Organisation. Jam continuously signs up new retail stores for the loyalty program and facilitates the collection and distribution of the loyalty rewards.

How do I become a Jam registered Beneficiary Organisation?

Complete the sign-up form for a Jam Community on the website. We will contact you and get you registered.

Does it cost anything to become a Jam registered Beneficiary Organisation?

There is no cost for a Beneficiary Organisation.

When and how does a Beneficiary Organisation get the loyalty rewards?

Loyalty rewards are calculated and paid out to a Beneficiary Organisation’s bank account on a monthly basis. Reports are provided so that a Beneficiary Organisation can see the amount of loyalty earned from the different retail stores.

What role does a Jam registered Beneficiary Organisation play?

The Beneficiary Organisation encourages its community members to sign up for Jam and on an ongoing basis encourages the community members to use the Jam service to earn loyalty for the Beneficiary Organisation.

The community can also play a role in the enrollment process.

Receive loyalty!

Who decides on the amount of loyalty that I will receive as a Beneficiary organisation?

The participating retail stores determine what loyalty they are prepared to offer (a % of the transaction value) on a Jammer’s purchase transaction at the participating retail store. The Jammer decides who receives the loyalty reward, depending on which Account Type the Jammer decided to enrol for. The Jammer can decide to either, keep all the loyalty for him / herself, give all the loyalty to the beneficiary organisation, or share the loyalty between the beneficiary organisation and him / herself. Refer to Account Types for more information on this.